Smart
IVR

As customer experience has become the key brand differentiator for customers, Apliman has successfully skilled its technology and market experience to provide customers with a unique IVR service. Self-service usage increased from 67% to 76% in the past years; while by 2020, the customer will manage 85% of the relationship with an enterprise without interacting with a human.

Apliman Smart IVR empowers mobile operators with an enhanced groundbreaking service that provides subscribers with a user-friendly experience according to a self-learning algorithm based on previous history and selections. The Smart IVR can be implemented across various categories such as Self-Care IVR, VAS IVR, and Call Center IVR.